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FREQUENTLY ASKED QUESTIONS
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Does TEENA accept collaboration requests?Yes, she sure does! You can email Teena directly for quotes for commissions and collaborations at art@byteena.com.
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What are your print sizes?A4 (21.0cm x 29.7cm / 8.3in x 11.7in) A3 (29.7cm x 42.0cm / 11.7in x 16.5in) A2 (42cm x 59.4cm / 16.5in x 23.4in) A1 (59cm x 84.1cm / 23.4in x 33.1in)
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Where can you ship to?Anywhere in the world! We have global fulfilment coverage and there’s nowhere we are not able to send orders with FREE SHIPPING orders over $80.
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How long does shipping take?We will print, wrap and pack your orders within 1-4 days of it being received, nice! Standard Shipping is then 3-5 business days for both Australian Domestic and International Shipping. Speedy!
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Can I exchange my order if it's not right?Yes, we accept returns/exchanges on items within 30 days of purchase. Excludes framed prints, and other custom order items. Full-price items are eligible for a refund or exchange. For sale items, we offer exchange or credit note. To be eligible for return or exchange, please ensure the item/s are in original condition, unused, unmarked with all original tags attached. We are unable to accept returns on framed art prints and any other custom items as they are made specifically to order for each customer. Customer is responsible for shipping costs to return items.
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